Skip to content

Support

Need help with Navi? Browse common questions below or get in touch with us directly.

Common Questions

How do I reset my password?

Go to the login screen and tap "Forgot password". You'll receive an email with a link to reset your password.

How do I delete my account?

Open your Profile in the app, scroll to Account, and tap "Delete Account". This permanently removes your account and associated application data.

Why can't I hear audio playback?

Make sure your device is not on silent/vibrate mode and that the volume is turned up. Audio playback requires an internet connection for the first play — after that, it may be cached locally.

How do I use Navi offline?

A Trip Pass or Navi Plus is required for offline access. Open an unlocked destination and tap "Save for offline" before you travel to download its phrases and audio.

A translation seems wrong. How can I report it?

We appreciate your help! Please email us using the address below and let us know which phrase needs correcting, including the country and category.

What does a Trip Pass include?

A Trip Pass is a one-time purchase for one destination. It includes offline downloads, pronunciation testing, custom phrases, and the travel quiz and readiness score.

How do I restore a purchase?

Sign in to the Navi account used for the purchase. Linked Trip Passes will load automatically; for Navi Plus, open your Profile and tap "Restore Navi Plus".

How do I request a refund?

Refunds are handled by Apple (App Store) or Google (Google Play), not by us directly. Please contact Apple Support or Google Play Support to request a refund.

I previously purchased Navi+. What changes for me?

Your eligible purchase can still be restored. Navi Plus unlocks all destinations and premium tools; sign in and use the restore option in your Profile.

Is Navi available on both iOS and Android?

Navi is being developed for both iOS and Android. Check the App Store and Google Play for availability in your region.

Get in Touch

Can't find what you're looking for? Send us a message and we'll get back to you as soon as possible.

We aim to respond within 48 hours. Please include as much detail as possible about your issue, including your device type and app version.

You may also want to review our Privacy Policy and Terms & Conditions.